Bell Atlantic have launched a new trial service in its US markets that alerts Internet users when they have an incoming call on the same line and lets them decide how to handle the call.
When Internet users receive an incoming call while they are on line, a dialog box will appear on their computer screen displaying the name and number of the caller. They can use their computer’s cursor to take the call and end the Internet session, send back a message to the caller that they’ll be in touch later, forward the call to another number, or ignore the call. All incoming calls, the call data and the disposition of each call are logged by the service for review by the customer after their Internet session.
Known as Internet Call Manager the service is aimed at households using just one line for all voice and Internet traffic but it is also expected to be popular for homes with additional lines, because it increases the versatility of lines used by teleworkers and others in the burgeoning work-at-home market segment.
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