It is not my personal style, nor did I, ‘challenge’ the Minister’s statements at the ATUG conference ‘as being totally unnecessary’. Far from it. I acknowledged the challenge he raised about customer service issues and spoke about the initiative which the Board had signed off last year to address issues of customer satisfaction in an increasingly complex environment of broadband-enabled IP services.

Communications Alliance has a clear vision and mission, focussing on facilitating collaborative outcomes for the transition to the broadband environment. There are some issues which we will leave to our members and other persons/organisations to pursue, and it is of course understood that in that vein you are purporting to advocate certain outcomes. It is continually perplexing why that advocacy needs to include the element of denigrating collaborative outcomes and pro-active work of industry members through Communications Alliance.

I invite you to have a coffee and I will happily share with you what the industry has achieved and its strategic direction through Communications Alliance.

Regards

Anne Hurley
CEO
Communications Alliance